Welcome to Virasat E Oud. Your privacy is important to us. This Privacy Policy explains how Virasat E Oud collects, uses, stores, protects, and shares your personal information when you visit our website, create an account, place an order, make a payment, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Virasat E Oud is an online perfume and fragrance store based in Punjab, India, offering perfumes, fragrances, attars, and related products to customers.

1. Information We Collect

When you visit or use our website, we may collect certain information that is necessary to provide our products and services.

A. Personal Information

Depending on how you interact with our website, we may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• City, state and PIN code
• Order details
• Product preferences
• Account login information, where applicable
• Information you provide when contacting customer support

B. Order Information

When you place an order with Virasat E Oud, we may collect information relating to:

• Products purchased
• Quantity and product variants
• Order amount
• Order date and time
• Order ID
• Delivery information
• Order status
• Refund or cancellation information

C. Payment Information

Payments made through our website may be processed through third-party payment gateway providers.

Virasat E Oud does not normally store your complete debit card, credit card, UPI PIN, net banking password, or other sensitive payment credentials on its own servers.

Payment information may be securely processed by the payment gateway selected during checkout.

The payment gateway may collect and process payment information in accordance with its own privacy policy, terms, security standards, and applicable laws.

2. How We Use Your Information

We may use the information collected from you for legitimate business purposes, including:

• Processing and fulfilling your orders
• Confirming your purchases
• Processing payments
• Arranging product delivery
• Providing order and shipping updates
• Responding to customer support requests
• Processing cancellations, returns, replacements, and refunds
• Maintaining customer accounts
• Preventing fraudulent or unauthorized transactions
• Improving our website, products, and services
• Understanding customer preferences and website usage
• Sending important service-related communications
• Sending promotional communications where permitted and, where required, with your consent
• Complying with applicable legal, tax, accounting, regulatory, and governmental requirements

We only seek to use personal information for appropriate and relevant purposes connected with our business and the services we provide.

3. Payment Gateway and Payment Security

Virasat E Oud may use third-party payment service providers to process online payments.

Depending on the payment method selected, you may be redirected to or interact with a payment interface operated by the relevant payment service provider.

Payment methods may include, where available:

• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Other payment methods supported by our payment gateway

Your payment details are processed by the applicable payment service provider according to its security practices and privacy policy.

Virasat E Oud does not request or store your UPI PIN, ATM PIN, card PIN, CVV, banking password, or OTP through email, WhatsApp, telephone calls, or customer support.

You should never share your OTP, UPI PIN, card PIN, CVV, or banking password with anyone claiming to represent Virasat E Oud.

4. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include:

Payment Service Providers

Payment information may be shared with the payment gateway or financial service provider selected during checkout so that your transaction can be authorized and processed.

Shipping and Logistics Providers

We may provide your name, phone number, shipping address, PIN code, and order details to courier and logistics companies for delivery purposes.

Technology and Website Service Providers

We may use hosting providers, website platforms, analytics services, email providers, security services, and other technology providers to operate and maintain our website.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, governmental authority, regulatory requirement, fraud investigation, or legal proceeding.

Any information shared with service providers is intended to be limited to what is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing and shopping experience.

Cookies may help us:

• Keep products in your shopping cart
• Remember your preferences
• Maintain login sessions
• Understand website traffic
• Improve website performance
• Analyze how visitors use our website
• Provide relevant marketing or advertising, where applicable
• Improve the overall customer experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Courier and logistics services
• Website hosting providers
• Analytics services
• Advertising platforms
• Email and communication services
• Customer support tools
• Security and fraud-prevention services

These third parties may process information according to their respective privacy policies and terms.

Virasat E Oud is not responsible for the privacy practices of third-party websites or services that are outside our control.

We recommend reviewing the privacy policies of third-party services before providing information to them.

7. Marketing and Promotional Communications

Where permitted by applicable law, Virasat E Oud may use your contact information to communicate with you about:

• New products
• Perfume collections
• Special offers
• Discounts
• Sales
• Product launches
• Seasonal promotions
• Other Virasat E Oud updates

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send important transactional or service-related communications, such as order confirmations, payment notifications, shipping updates, refund information, or account-related messages.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and maintaining records of transactions
• Providing customer support
• Handling returns, refunds, and disputes
• Maintaining business and accounting records
• Meeting legal and regulatory obligations
• Preventing fraud and unauthorized activity
• Resolving complaints or disputes

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize, or securely dispose of it.

9. Data Security

Virasat E Oud takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include appropriate technical and organizational safeguards, secure website connections, access controls, authentication mechanisms, and security monitoring.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including keeping their passwords and account credentials confidential.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is processed
• Raise a privacy-related complaint or grievance

Requests may be subject to reasonable verification requirements to protect your account and personal information.

You can contact us using the details provided in the Contact Us section below.

12. Grievance and Privacy Complaints

If you have any concern regarding the collection, use, processing, or protection of your personal information, you may contact Virasat E Oud.

We will review your concern and take appropriate steps in accordance with applicable law.

Privacy / Grievance Contact

Business Name: Virasat E Oud
Location: Punjab, India
Email: virasateoud@gmail.com
Phone: +91 6284 062 120
Address: Court Road, Malout, Punjab 152107

13. External Links

Our website may contain links to third-party websites, social media platforms, payment services, advertisements, or other external resources.

Once you leave the Virasat E Oud website, the privacy practices of the external website will apply.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

Virasat E Oud may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or applicable regulations.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage customers to periodically review this page to stay informed about how their personal information is handled.

15. Contact Virasat E Oud

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Virasat E Oud
Punjab, India

Email: virasateoud@gmail.com
Phone: +91 6284 062 120
Address: Court Road, Malout, Punjab 152107

16. Consent

By using the Virasat E Oud website, placing an order, creating an account, or voluntarily providing personal information, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and processed as described above.

Where applicable law requires consent for a particular processing activity, Virasat E Oud will seek such consent through an appropriate mechanism.

Thank you for trusting Virasat E Oud with your information.