Thank you for shopping with Virasat E Oud.

We want every customer to have a smooth and reliable shopping experience. This Cancellation, Return & Refund Policy explains when you can cancel an order, request a return or replacement, and receive a refund for purchases made through the Virasat E Oud website.

By placing an order with Virasat E Oud, you acknowledge and agree to the terms of this policy.

1. About Virasat E Oud

Virasat E Oud is an online perfume and fragrance store based in Punjab, India.

We sell perfumes, fragrances, attars, and related fragrance products through our website.

Business Name: Virasat E Oud
Location: Punjab, India
Email: virasateoud@gmail.com
Phone: +91 6284 062 120
Address: Court Road, Malout, Punjab 152107

2. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, contact our customer support team as soon as possible and provide:

• Order number
• Customer name
• Registered mobile number
• Email address, if applicable
• Reason for cancellation

Once an order has been dispatched, cancellation may not be possible.

If the cancellation request is accepted after payment has been received, the eligible refund will be initiated through the applicable payment/refund method.

3. Cancellation After Dispatch

Once an order has been handed over to the courier or marked as dispatched, cancellation may not be possible.

If you no longer wish to receive the order, you may contact us and we will review the request based on the order’s delivery and return status.

Refusing delivery does not automatically guarantee a refund. The order may need to be received back by Virasat E Oud and inspected before an eligible refund is processed.

4. Return Eligibility

Because perfumes, attars, and fragrance products are personal-use products, opened, used, sprayed, or partially consumed products are generally not eligible for return due to change of mind, fragrance preference, or personal liking/disliking.

A return or replacement may be considered in cases such as:

• Wrong product received
• Incorrect fragrance or variant received
• Product received in damaged condition
• Product missing from the order
• Product received in a materially defective condition
• Other cases approved by Virasat E Oud

Returns remain subject to verification and the conditions described below.

5. Wrong Product Received

If you receive a product different from the product ordered, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Photograph of the product received
• Photograph of the shipping label
• Photograph of the packaging
• Description of the issue

After verification, Virasat E Oud may arrange a replacement with the correct product or provide an eligible refund, depending on availability and circumstances.

6. Damaged Product Received

If your order arrives damaged, please contact us promptly after delivery.

We strongly recommend recording an unboxing video from the time the package is unopened until the product and its packaging have been fully inspected.

For damaged-product claims, we may request:

• Unboxing video, where available
• Photographs of the outer package
• Photographs of the shipping label
• Photographs of the damaged product
• Order number
• Description of the damage

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, we may provide:

• Replacement of the product
• Refund of the eligible amount
• Another appropriate resolution

7. Missing Product or Missing Item

If an item appears to be missing from your order, please contact us as soon as possible after delivery.

We may verify the order against our packing and dispatch records and may request photographs or other information relating to the package.

If our investigation confirms that an item was missing from the shipment, we may arrange an eligible replacement or refund.

8. Product Leakage or Packaging Damage

Perfume and fragrance products may occasionally be affected by leakage or physical damage during transportation.

If your product arrives with significant leakage, broken packaging, or other transport-related damage, please contact us promptly with photographs and, where available, an unboxing video.

After verification, we may offer an eligible replacement or refund.

Minor packaging variations that do not affect the product may not qualify for a return or refund.

9. Change of Mind or Fragrance Preference

Returns are generally not accepted solely because a customer does not like the fragrance, scent profile, longevity, projection, or performance of a perfume after opening or using it.

Fragrance perception and performance can differ between individuals due to factors such as skin type, body chemistry, weather, application method, and personal preference.

For hygiene and product-safety reasons, opened or used perfume and fragrance products may not be eligible for return unless they qualify under an applicable defective, damaged, incorrect-product, or other legally protected circumstance.

10. Return Conditions

Where a return is approved, the product should generally be:

• Unused
• Unopened
• In its original packaging
• Complete with accessories or accompanying items, where applicable
• Accompanied by the original order details

Products that have been used, sprayed, altered, damaged by the customer, or returned without required components may not qualify for a return.

Any return must be approved by Virasat E Oud before the customer sends the product back.

Please do not ship a product back to us without receiving return instructions from our customer support team.

11. Return Shipping

For an approved return caused by an error attributable to Virasat E Oud, such as an incorrect product being shipped, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, return shipping arrangements may depend on the specific circumstances and applicable policy.

We will provide return instructions after reviewing the request.

12. Refund Eligibility

A refund may be issued where:

• An eligible order is cancelled before dispatch.
• Virasat E Oud is unable to fulfil a successfully paid order.
• A wrong product was supplied and a replacement is not available.
• A qualifying damaged or defective product is verified and a replacement is not available.
• An eligible return is approved and received.
• A duplicate payment is successfully verified.
• Another refund situation is approved under applicable law or our policies.

Refunds are subject to verification and the applicable terms of the payment method used.

13. Refund Processing

Once a refund is approved, Virasat E Oud will initiate the refund through the applicable payment or refund process.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on:

• Payment gateway
• Bank
• Card issuer
• UPI provider
• Financial institution
• Payment method used

Although we initiate eligible refunds promptly, the final credit time is controlled by the relevant banking or payment system.

14. Refund Method

Where possible, refunds will be processed through the original payment method used to place the order.

For example:

• UPI payment → refund through the applicable payment/UPI mechanism
• Card payment → refund to the applicable card/payment source
• Net banking → refund through the applicable banking/payment mechanism

In certain circumstances, an alternative refund method may be used where permitted and agreed upon.

15. Failed Payment but Amount Debited

If your payment fails but the amount has been deducted from your bank account or payment method, please contact us with:

• Order number
• Transaction ID
• Payment date
• Amount
• Screenshot of the transaction, if available

We may verify the transaction status with the relevant payment gateway.

If the payment was not successfully received by Virasat E Oud but your account was debited, the amount may be automatically reversed by the payment system or may be processed according to the payment gateway’s applicable settlement and reversal process.

16. Duplicate Payment

If you accidentally make more than one successful payment for the same order, please contact us immediately.

After verifying the duplicate transaction, the additional eligible amount may be refunded through the applicable payment/refund method.

17. Refund for Undelivered or Returned Shipments

If an order cannot be delivered because of circumstances such as an incorrect address, repeated delivery attempts, recipient unavailability, or other delivery-related issues, the order may be returned to Virasat E Oud.

After the product is received back and the applicable circumstances are verified, we may process an eligible refund in accordance with this policy.

Shipping or other charges may be treated separately depending on the reason for the failed delivery and applicable law.

18. Non-Returnable Situations

Unless otherwise required by applicable law, returns may not be accepted for:

• Opened perfume bottles
• Used or sprayed perfumes
• Partially consumed products
• Products damaged after delivery due to customer handling
• Products with missing packaging or accessories
• Products altered or tampered with by the customer
• Returns based only on fragrance preference
• Returns based only on expected longevity or projection
• Returns without prior approval
• Products purchased through unauthorized sellers

19. Exchange or Replacement

Where an eligible product is found to be incorrect, damaged, or defective, Virasat E Oud may offer a replacement instead of a refund, depending on product availability and the circumstances of the case.

If the replacement product is unavailable, an eligible refund may be offered.

20. Return Request Process

To request a return, replacement, cancellation, or refund, contact:

Virasat E Oud Customer Support

Email: virasateoud@gmail.com
Phone: +91 6284 062 120
Address: Court Road, Malout, Punjab 152107

Please include:

1. Order number
2. Customer name
3. Registered mobile number
4. Product name
5. Reason for the request
6. Photographs or videos where applicable
7. Any relevant payment or transaction information

Our team will review your request and provide further instructions.

21. Inspection and Verification

All eligible return, replacement, damage, and refund requests may be subject to verification.

We may verify:

• Order details
• Product condition
• Packaging
• Batch or product information
• Photographs/videos
• Delivery records
• Courier information
• Payment records

A refund or replacement will only be processed after the applicable verification is completed.

22. Fraudulent or Abusive Return Requests

Virasat E Oud reserves the right to investigate suspicious, fraudulent, repeated, or abusive refund and return requests.

Where there is reasonable evidence of misuse, we may reject the request and take appropriate action permitted by law.

Nothing in this section is intended to restrict legitimate consumer rights.

23. Payment Gateway and Refunds

Payments made through our website may be processed by third-party payment gateways.

Virasat E Oud does not normally store complete card information, CVV, UPI PIN, OTP, banking passwords, or similar sensitive payment credentials.

Refunds may be processed through the relevant payment gateway or financial service provider.

The time required for a refund to reflect in the customer’s account may vary according to the customer’s bank, card issuer, UPI provider, payment gateway, or other financial institution.

24. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Providing a valid mobile number and email address.
• Inspecting the package upon delivery where reasonably possible.
• Reporting damage or incorrect products promptly.
• Providing accurate information when submitting a return or refund request.
• Following return instructions provided by Virasat E Oud.
• Keeping products safely stored before an approved return.

25. Changes to This Policy

Virasat E Oud may update this Cancellation, Return & Refund Policy from time to time to reflect changes in our products, business practices, payment systems, delivery arrangements, or applicable laws.

The updated policy will be published on this page with a revised “Last Updated” date.

26. Contact Us

For cancellation, return, replacement, delivery, or refund-related questions, please contact us:

Virasat E Oud
Punjab, India

Email: virasateoud@gmail.com
Phone: +91 6284 062 120
Address: Court Road, Malout, Punjab 152107

We will make reasonable efforts to review and respond to customer requests promptly.

27. Important Notice

This policy is intended to clearly explain Virasat E Oud’s standard cancellation, return, replacement, and refund procedures.

Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.

By placing an order through the Virasat E Oud website, you acknowledge that you have read and understood this policy.