Welcome to Virasat E Oud. These Terms & Conditions govern your access to and use of the Virasat E Oud website and your purchase of our perfumes, fragrances, attars, and related products.

By accessing our website, creating an account, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

1. About Virasat E Oud

Virasat E Oud is an online perfume and fragrance store based in Punjab, India.

We offer perfumes, fragrances, attars, and related fragrance products through our website.

Business Name: Virasat E Oud
Location: Punjab, India
Email: virasateoud@gmail.com
Phone: +91 6284 062 120
Address: Court Road, Malout, Punjab 152107

2. Website Usage

You agree to use the Virasat E Oud website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of the website.
• Submit false, misleading, or fraudulent information.
• Use another person’s information without authorization.
• Attempt to misuse promotional offers, coupons, or discounts.
• Copy, reproduce, distribute, or commercially exploit website content without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, fragrance information, sizes, ingredients, prices, and other product information displayed on our website are accurate and up to date.

However, minor variations may occur due to:

• Screen and display settings
• Photography and lighting
• Product packaging changes
• Manufacturer or supplier updates
• Batch-to-batch variations
• Printing or typographical errors

Product images are provided for representation purposes and actual packaging may occasionally differ from the images displayed on the website.

4. Fragrance and Perfume Disclaimer

Perfume and fragrance experiences can vary from person to person.

The performance, longevity, projection, and fragrance experience of a perfume may vary depending on factors including:

• Skin type
• Body chemistry
• Weather and temperature
• Application method
• Storage conditions
• Individual perception of fragrance

Descriptions such as fragrance notes, longevity, projection, intensity, and scent profile are provided as general product information and should not be treated as a guarantee of a particular fragrance experience.

Customers are responsible for reviewing product information and ingredients before purchasing.

If you have known allergies or sensitivities to fragrance ingredients, please review the available product information and consult an appropriate professional before using the product.

5. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.
• Discontinue products.
• Change product specifications.
• Correct inaccurate product information.
• Cancel an order if a product is unavailable.

If an order is cancelled because the product is unavailable, any eligible amount paid for that order will be refunded according to our Refund & Cancellation Policy and applicable payment-processing timelines.

6. Prices and Taxes

All product prices displayed on our website are in Indian Rupees (INR).

Applicable taxes and charges, where required, will be displayed during checkout or reflected in the applicable invoice.

Prices may be changed at any time without prior notice.

However, changes made after a successfully placed order will not ordinarily affect the confirmed price of that order, except where correction is required due to an obvious technical, typographical, or pricing error.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication channel provided by you.

An order confirmation does not necessarily guarantee final acceptance if:

• The product is unavailable.
• There is an obvious pricing or product information error.
• Payment has not been successfully received.
• The order appears fraudulent or unauthorized.
• Delivery information is incomplete or incorrect.
• Circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment/refund process.

8. Payment Terms

Virasat E Oud may provide multiple payment options through third-party payment service providers.

Available payment methods may include:

• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Other payment methods made available at checkout

Payments may be processed through third-party payment gateways.

When making a payment, you may be redirected to or interact with the payment gateway’s secure payment interface.

Virasat E Oud does not normally store your complete card number, CVV, UPI PIN, ATM PIN, banking password, or OTP on its own servers.

Payment transactions are subject to the terms, security procedures, and applicable policies of the relevant payment service provider.

Virasat E Oud will never ask you to disclose your OTP, UPI PIN, card PIN, CVV, or banking password through phone calls, email, WhatsApp, or other communication channels.

9. Payment Failure or Duplicate Payment

If a payment fails but your bank account or payment method appears to have been debited, please contact us with your order details and transaction information.

We will verify the payment status with the relevant payment service provider.

If a duplicate payment is successfully received for the same order, the excess amount may be refunded after verification.

Refund processing times may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved in the transaction.

10. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on our website.

Delivery timelines are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• High order volumes
• Incorrect or incomplete addresses
• Remote delivery locations
• Transportation disruptions
• Government or regulatory restrictions
• Events beyond our reasonable control

Customers are responsible for providing accurate delivery information.

Virasat E Oud is not responsible for delays caused by incorrect addresses, recipient unavailability, courier disruptions, or circumstances outside our reasonable control.

For complete information, please refer to our Shipping & Delivery Policy.

11. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to our Cancellation & Refund Policy.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is accepted after payment has been received, the eligible refund will be processed through the applicable payment/refund method.

For complete cancellation terms, please refer to our Cancellation & Refund Policy.

12. Returns and Refunds

Returns, replacements, and refunds are subject to our applicable Cancellation & Refund Policy.

Depending on the circumstances, eligible cases may include:

• Damaged product received
• Incorrect product received
• Product missing from an order
• Other qualifying issues determined by Virasat E Oud

Customers may be required to provide photographs, videos, packaging information, order details, or other evidence to help us investigate a complaint.

Due to the nature of perfume and fragrance products, opened or used products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by applicable law or our refund policy.

Please review our Cancellation & Refund Policy before placing an order.

13. Damaged or Incorrect Products

If you receive a product that appears damaged or incorrect, please contact our customer support team as soon as reasonably possible after delivery.

We may request:

• Order ID
• Photographs of the product
• Photographs of the shipping package
• Unboxing video, where available
• Description of the issue
• Other information reasonably required to investigate the complaint

After verification, we may provide an eligible replacement, refund, or other appropriate resolution in accordance with our policies and applicable law.

14. Coupons, Discounts and Promotional Offers

Virasat E Oud may periodically offer coupons, promotional discounts, cashback, free shipping, or other promotional benefits.

Unless specifically stated otherwise:

• Promotional offers cannot be exchanged for cash.
• Promotional offers may have specific validity periods.
• Certain products may be excluded.
• Multiple promotional offers may not be combined.
• We reserve the right to withdraw or modify a promotional offer where reasonably necessary.

Any specific terms displayed with a promotional offer will apply to that offer.

15. Intellectual Property

All content available on the Virasat E Oud website, including:

• Logos
• Brand names
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text
• Videos
• Images
• Icons
• Page layouts

may be owned by or licensed to Virasat E Oud and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

16. Customer Reviews and User Content

If you submit reviews, photographs, feedback, comments, testimonials, or other content to Virasat E Oud, you confirm that:

• The content is genuine and does not knowingly violate another person’s rights.
• You have the necessary rights to submit the content.
• The content does not contain unlawful, abusive, defamatory, fraudulent, or misleading material.

By submitting content, you grant Virasat E Oud permission to use, reproduce, display, and publish that content for legitimate business, marketing, website, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates our policies or applicable law.

17. Privacy

Your use of the Virasat E Oud website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Third-Party Services

Our website may use third-party services, including:

• Payment gateways
• Banks and financial service providers
• Courier and logistics companies
• Website hosting providers
• Analytics providers
• Communication services
• Advertising platforms
• Security and fraud-prevention services

Your use of third-party services may also be subject to the terms and policies of those service providers.

Virasat E Oud is not responsible for services that are independently operated by third parties, although we will make reasonable efforts to work with service providers to resolve transaction or delivery issues where appropriate.

19. Website Availability

We aim to keep the website available and functioning properly.

However, temporary interruptions may occur due to:

• Maintenance
• Software updates
• Server problems
• Internet or network failures
• Security incidents
• Third-party service interruptions
• Circumstances beyond our reasonable control

We do not guarantee that the website will always be available, uninterrupted, or completely free from errors.

20. Limitation of Liability

To the extent permitted by applicable law, Virasat E Oud shall not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, internet failures, payment gateway failures, or unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted under applicable law.

21. Force Majeure

Virasat E Oud shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Epidemics or pandemics
• War
• Civil disturbances
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• Major technical failures
• Other events beyond reasonable control

We will make reasonable efforts to resume services or fulfil orders when circumstances permit.

22. Fraud Prevention

Virasat E Oud reserves the right to review orders for potential fraudulent, unauthorized, or suspicious activity.

We may cancel or hold an order where reasonably necessary to protect customers, the business, payment systems, or third parties.

Where an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment/refund procedure.

23. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable consumer protection and other mandatory legal rights, disputes relating to the use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant location in Punjab, India.

24. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or override rights available to consumers under applicable Indian law.

Where applicable, customers may exercise their statutory rights in accordance with the relevant laws and regulations.

25. Changes to These Terms

Virasat E Oud may update these Terms & Conditions from time to time to reflect changes in our business, products, services, technology, or applicable legal requirements.

The updated version will be published on this page along with a revised “Last Updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

26. Contact Us

If you have questions regarding these Terms & Conditions, an order, payment, cancellation, refund, delivery, or any other issue, please contact us.

Virasat E Oud
Punjab, India

Email: virasateoud@gmail.com
Phone: +91 6284 062 120
Address: Court Road, Malout, Punjab 152107

We will make reasonable efforts to respond to customer queries and complaints within an appropriate period.

27. Acceptance of Terms

By visiting the Virasat E Oud website, creating an account, placing an order, or purchasing our products, you confirm that you have read and understood these Terms & Conditions and agree to comply with them.

Thank you for choosing Virasat E Oud.